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#1 Cloud
Call Center

Say Goodbye to complex unscalable call center solutions. Our cloud contact center will help you stay in touch with your customers accross all inbound and outbound channels including SMS and Whatsapp.

Our world class solution helps you manage agents remotely, record calls for quality purposes and draw reports to measure you NPS.

1 Golden number

A unified programmable phone number that your customers can recive and make inbound and outbound calls in pararell.

IVR Self serve/triage

Help your customers serve themselves. Provide triage before they reach your most expensive resource.

Recording

Record, store and transcribe support intractions for quality and tracability on Brrng or transfer them to your storage.

Cases & Ticketing

Automatically or manually create tickets and notify customers via SMS on status change.

Business hours

Notify customers of your business hours and provide them with alternative self service solutions e.g IVR

Multi-channel support

Identify customers accross multiple channels and provide unified support independent of the source.

Team support

Some tickets need a village to solve. Seamlessly Dial in, transfer or secretly whisper to the Agent.

IOS and Android

Support your customers on the go. Our cloud solution is not only available on the web but also on Android and IOS

30 mins learning curve

New support agents spend an average of 30 mins to understand and get to work on our support console. Powered by our Clever bot, they no longer need to know what buttons to press, they just ask and get. And our simple call control will make sure they are muting, holding or transfering calls in less than a minute.

Dashboards, reports and so much more.

Say Goodbye to complex unscalable call center solutions. Our cloud contact center will help you stay in touch with your customers accross all inbound and outbound channels including SMS and Whatsapp.

Integrate MPESA API
into your current systems?

Save transactions into your CRM, attribute transactions to Facebook Pixel, send receipts via SMS. Brrng's out of the box native implementation are here to help.

Salesforce
Microsoft Dynamics
Hubspot
Google Sheets
Slack
Mailchimp