WhatsApp’s business solutions give you the power to serve customers through messaging.
Meta recently introduced WhatsApp for business API, making it simple for all businesses to serve their customers. Now, customers can self-serve anytime, thanks to Brrng's click and config bot automation.
In addition to automated messages, WhatsApp Business API allows you to send out mass messages to all your customers at once. This can be a great way to promote sales or special events. You can also use mass messages to send out important information, such as product recalls or service disruptions.
Email open rates are typically low for most businesses, averaging around 10 per cent. This means that a large portion of customers who could be interested in your product or service may never see your email announcements or offers.
Additionally, the limited word count and structure of SMS can make it difficult to create personalised content that would encourage customers to visit your store and make a purchase.
One of the great things about WhatsApp Business API is that it allows you to automate some of your communication.
For example, you can set up automated messages to welcome new customers or send automatic reminders for appointments or events.
This can save you a lot of time and allow you to stay in touch with your customers without manually sending out each message.
WhatsApp has developed two ways for small and large businesses to interact with customers.
Conventional e-commerce models typically involve a website as the primary interface between customers and businesses.
However, this doesn't need to be the case anymore. With conversational commerce, customers can now enjoy personal guidance and assistance with their concerns and product choices.
This end-to-end conversational commerce experience helps customers feel valued and heard, which in turn can help drive additional revenue.
With chatbots that are automated through WhatsApp, the cost of education is reduced, and expensive resources are freed up to create new content and learning paths.
Organisations can use videos, pictures, and text to create a novel learning environment that engages and interests students with tools they are already familiar with.
Banking halls may be a thing of the past, but customers still want to be able to access and control their money.
WhatsApp provides a more efficient and effective way to do this by allowing customers to perform their KYC, submit requested documents and details, and then apply for a new loan, deposit, withdraw or request a statement.
Plan, engage, and analyse with ease. Transform your customer relationship with an all-in-one platform.