A CTI, or Cloud Telephony Integration, is a popular software that helps connect telephones to computers. On Salesforce Service Cloud, a CTI helps your agents receive and make calls to contacts from their browser.
Brrng's Salesforce CTI Integration is a cloud-hosted PBX that includes a virtual IVR (Interactive Voice Response) for Call routing and native SOQL integration for data querying. All inbound and outbound calls are recorded and stored for later review. — Most importantly, no developer resources are needed to get started.
With a Salesforce CTI integration, you can easily build a customer 360 view for your agents to work from and access the true power of the customer console.
Pop up the calling contact or case to provide quick access to the agent.
Activate Salesforce's powerful click-to-dial. No copy-pasting phone numbers to make calls.
Customer data does not leave Salesforce, hence boosting data privacy and security.
In-built call system where your data lives.
Available IVR call routing tree to pre-create a case or contact before your agents answer the call.
Digital transformation is the process of changing your business to take advantage of digital technology. This can include changes to your business model, your marketing strategy, and the way you operate.
Some of the most popular ussd codes in Nairobi include codes for checking airtime balance, accessing internet services, and checking bank account balances. There are also codes for Kenya power and water, and other utility companies.
In recent years, there has been a surge in social banking products and services that cater to the unique needs of Kenyan consumers. These innovative products are changing the way businesses operate in Kenya, and paving the way for financial inclusion for all.
Plan, engage, and analyse with ease. Transform your customer relationship with an all-in-one platform.