Salesforce CTI phone for Kenya, Uganda, Tanzania and Nigeria
In the fast-paced world of customer support, standing out requires not just dedication but also the integration of advanced technological solutions. Helloduty's Salesforce CTI (Computer Telephony Integration) brings a transformative approach to customer service centers, providing an unmatched level of operational efficiency and enhanced customer engagement across key African markets such as Kenya, Uganda, Tanzania, Nigeria, and beyond.
Our integration with Salesforce, a leading CRM platform, ensures that every interaction with your clientele is both informed and impactful, regardless of your location. Focused on the diversity of Africa's markets, Helloduty's support team offers regional insight and technical prowess, enabling your teams across the continent—including hotspots like Ghana and South Africa—to effortlessly make and receive calls, ensuring every customer's needs are adeptly met.
Why Choose Helloduty's Salesforce CTI for Your Customer Service Center:
- One-Click Dialing: Simplify the way your agents connect with customers through Salesforce's interface. With one-click dialing, we eliminate the need for application switching or manual dialing, significantly boosting your team's efficiency.
- Instant Customer Insights: As soon as a call connects, relevant customer details are automatically displayed, saving your clients the hassle of repeating information and ultimately enriching their service experience.
- Unified Call Management: Manage all telephonic interactions within Salesforce. This centralized communication hub streamlines both making calls to customers and fielding their questions, ensuring a smooth operational flow.
- Call Documentation: Automatically record and store call interactions within Salesforce. This feature is crucial for maintaining quality standards, training purposes, and compliance with regulations.
- Seamless IVR Integration: Integrate Helloduty's sophisticated Interactive Voice Response system to direct your customers to the proper channels swiftly. This not only reduces wait times but also increases the rate of resolving queries on the first call.
- Intelligent Queuing: Handle high volumes of incoming calls without missing a beat with our smart queuing system. It allows your customer service team to prioritize and manage calls efficiently, all from the Salesforce dashboard.
- Comprehensive Call Notes: Document key insights during customer interactions and save them directly in the related Salesforce record. This keeps a complete history of customer engagements, fostering better-informed support in future interactions.
- AI-Driven Summaries: Leverage artificial intelligence to quickly summarize calls, highlighting critical information and suggested follow-up actions. This tool saves time and ensures agents can promptly and accurately address customer needs.
- Extended Messaging: Go beyond voice calls by engaging with customers through SMS and WhatsApp messaging directly via Salesforce. This broader communication range meets customers on their preferred platforms, enhancing their overall service experience.
Choosing Helloduty's Salesforce CTI solution means propelling your customer service into a realm where efficiency meets empathy, with every interaction positioned as an opportunity to impress. Experience the groundbreaking benefits of integrating Helloduty’s enterprise phone solution with Salesforce in enhancing your customer service center's operations across Kenya, Uganda, Tanzania, Nigeria, Ghana, and other African markets.
Dive into the future of customer interaction today, and see how Helloduty's Salesforce CTI integration can completely transform the support you offer, turning customer satisfaction into one of your most powerful assets.
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Elevate Your Customer Service with Helloduty's Salesforce CTI Integration
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FAQ
Understanding CTI's and SoftPhones.
Be able to see what is important and make changes instantly with powerful data and integartions tothird party platfors like Africa's Talking, Twilio and Infobip.
What is a CTI or SoftPhone application?
CTI — Computer Telephony Integration — is an integration to current computer systems that enables computers to control and manage phone calls, providing a seamless interaction between enterprise phone systems and computer systems.
How does a CTI work on my computer?
A CTI can work by either install our application for the Microsoft, Android and IOS marketplace, or directly on your browser. Using your account, you can integrate to third party systems to fetch an store data.
How can I get a phone number?
Send an email to support[at]helloduty.com and we can help you procure one.
I already have a phone number can I use it?
Yes. You can use your existing phone number.
We will however have to first virtualise it. The process of virtualisation, will disable any abilities from the physical phone number and enable its use on a soft phone.
However, a virtualised phone number will only be able to receive incoming calls but not able to make outgoing calls.
A virtualised phone number is "Masked" with another number. This other number is what will be able to make outgoing calls on behalf of the virtualised phone number.
We therefore only recommend virtualisation for migration purposes only. Once migrated, you can use the "Mask" number as advertised number.
I have a phone number with Africa's Talking, Twilio or Infobip will it work?
If you have already acquired a phone number with Africa's Talking, Twilio or Infobip that is okay. We can connect your phone number to our system for same day delivery.
Send an email to support[@]helloduty.com and we shall set you up.
What are the benefits of a CTI?
The benefits of a CTI are numerous, ranging from a personalised IVR — interactive voice routing —, call routing, queue management and call recording among many other benefits.
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